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NASC

The European Arabidopsis Stock Centre

Help pages - Frequently asked questions about ordering

  1. What is a purchase order number?
  2. Where do I get a purchase order number from?
  3. How do I supply my purchase order number?
  4. If my order says some of the lines are available at ABRC, do I need to order these lines again from ABRC?
  5. Why have I only received part of my order?
  6. How much does it cost to order seed from the Stock Centre?
  7. What do the letters after SALK codes mean?
  8. Why do you only send a few seeds?
  9. Who is my head of lab?
  10. How do I reference NASC / GARNet / NASCarrays and the Affy service?
  11. How do VAT and its national equivalents apply to my order?
  12. I'm at an educational establishment, can I get free seeds
  13. I forgot to add stocks to my order and now wish to add more to avoid a second batch fee
  14. How do I check the progress of my order?
  15. I am in the USA and have previously had seed from NASC for free - I now have a charge for Phytosanitary Certificates, why do I have to pay this?

  1. What is a purchase order number?

    A purchase order number is a code assigned to your order by your ordering department so they can track your order.

  2. Where do I get a purchase order number from?

    A purchase order number is assigned by your ordering department.

  3. How do I supply my purchase order number?

    You will be required to enter your purchase order number at the time that you place your order

  4. If my order says some of the lines are available at ABRC, do I need to order these lines again from ABRC?

    No. Any lines not currently available at NASC, but available at ABRC will be requested on your behalf and sent to you as soon as they become available at NASC.

  5. Why have I only received part of my order?

    If your order contains a mix of lines held at NASC and others that are not yet available at NASC, we will endeavour to send you those which are available rather than waiting to send out the order in its entirety. Outstanding lines will be sent to you as soon as they become available. (See also "If my order says some of the lines are available at ABRC, do I need to order these lines again from ABRC?")

  6. How much does it cost to order seed from the Stock Centre?

    Information on the NASC charging system can be found here.

  7. What do the letters after SALK codes mean?

    The letters in parentheses following SALK codes are for administration purposes only and do not relate to lines specifically.

  8. Why do you only send a few seeds?

    NASC acts as a seed library rather than a bulk distributor of seed. The number of seeds sent depends upon the specific line in question, however you should receive sufficient seed to generate several thousand seed once bulked.

  9. Who is my head of lab?

    Your head of lab is the person responsible for paying any fees incurred by your orders.

  10. How do I reference NASC / GARNet / NASCarrays and the Affy service?

    • The Affymetrix service can be referenced:
      Craigon DJ., James N., Okyere J., Higgins J., Jotham J., May S.
      NASCArrays: A repository for Microarray Data generated by NASC's Transcriptomics Service.
      Nucleic Acids Research, (2004). volume 32, Database issue D575-D577.

    • The GARNet services can be referenced:
      Michael Beale, Paul Dupree, Kathryn Lilley, Jim Beynon, Martin Trick, Jonathan Clarke, Michael Bevan, Ian Bancroft, Jonathan Jones, Sean May et al.
      GARNet, the Genomic Arabidopsis Resource Network,
      Trends in Plant Science (2002), Volume 7, Issue 4, Pages 145-147.

    • The seed and DNA service can be referenced:
      Scholl RL, May ST, Ware DH.
      Seed and molecular resources for Arabidopsis.
      Plant Physiol. (2000) Volume 124(4):1477-80.
  11. How do VAT and its national equivalents apply to my order ?

    Please see the VAT page.

  12. I'm at an educational establishment, can I get free seeds ?

    The free seed offer only applies to schools (eg high schools). In addition, only non-transgenic (non-GM) seed will be sent to schools. Universities are expected to pay (and constitute most of our users). In a few cases, extreme hardship can be claimed for orders and we may allow free seed at our discretion. No first world University would fit into this category and we would not entertain free orders for large numbers of stocks (the cost of growing and analysing multiple stocks would be far greater than the order fee - so such a request would clearly be opportunistic [and somewhat stingy]).

  13. I forgot to add stocks to my order and now wish to add more to avoid a second batch fee

    The batch fee was introduced in order to keep fees down to a minimum (see fees information). It allows us to keep individual seed charges low after an initial 'seed finding and preparing' batch-fee whilst simultaneously reducing the time and materials taken per order from our limited resources. Up until April 2008 we had irregularly allowed users to add one or two stocks to a recent order to keep their charges low. However, we saw a clear trend towards an increasing number of multiple stocks being added late and unfortunately we also noted that the average time elapsed after the 'linked' order was also stretching. In addition, because adding stocks had to be done by hand this made the job even more arduous for our staff.
    In April 2008 under pressure from ever increasing ordering volumes we introduced a new ordering system where it became even more untenable to continue adding stocks after an order was completed. From mid-April 2008 we therefore discontinued the practice of adding late stocks even if they appeared to be late for genuine reasons.

  14. How do I check the progress of my order?

    To check the progress of your order please use our order tracking page.

  15. I am in the USA and have previously had seed from NASC for free - I now have a charge for Phytosanitary Certificates, why do I have to pay this?

    Pre-2001, the US did not require phytosanitary certification for arabidopsis seeds. However, as part of extensive border control changes 'post-911' phytosanitary certificates became mandatory for arabidopsis seed coming from the UK. Each batch has to be sent away to be tested; and received back before packaging and release. This has greatly slowed our delivery to the USA (and countries that have always required certificates such as Australia, New zealand and Taiwan).
    Until 2008, the appropriate UK certification body kindly allowed us to be exempt from charges for these certificates. However, from 2008 onwards we now pay a small charge for certificates associated with each independent set of materials that are shipped to the US.
    We continue to not-charge American users for seed preparation / postage / packing until materials are available at the ABRC, at which point users should order directly from ABRC. This is partly a moral stance, and partly to emphasise the point that ABRC and NASC are NOT in competition.
    The imposition of phytosanitary certification by the US makes shipping seed to the US substantially more expensive than almost anywhere else in the world (excepting Australia, New zealand and Taiwan who have always required certificates and also get charged). We unfortunately have to pass this cost onto the end users to be fair to other users. Seed from the ABRC can enter the UK without phytosanitary certification, so the charge also addresses that additional asymmetry.
    All orders that attract charges for phytosanitary certification have been clearly flagged as such during the ordering process.